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Auto repair is a study of the malfunction car by technical means grate failure reason,and take some measures to make its trouble-shooting and restore to achieve a certain performance and safety standards.Now along with the consumer's consumption level and the change of consumption idea,can provide consumers with superior and satisfied service 4s store,maintenance enterprises can fast establish own brand and the prestige,occupies more market share.This reflects the importance of customer service,need customer service attitude sincere courtesy,process is simple and direct,charge fair and reasonable,in order to make the customer satisfied.For 4s shops and maintenance of enterprise's development in the future lay a solid foundation.