Secretary (S):Good morning/afternoon.How can I help you,sir?(或Madam,看你所说的客人是男是女.不过这么简单的问题我想你应该知道的,不多说了)
Customer (C):Hello.I am here to see Mr/Mrs ___.
S:Can you please tell me your full name?
C:It’s XXX.XXX
S:Okay.Now,why are you here to see Mr___ again?I need to record it in our computer system.
C:I am here because of the fridge that I bought last month.It became faulty a week ago,so I went to your store to get it fixed.But when I arrived there,I was told that there is something wrong with the warranty document.
S:I see,so you need to see the manager to get it fixed.
C:That’s right,they told me to come here to see Mr___ and see if he can help with anything.
S:Alrighty,just let me check his schedule.Ummm… Mr___ is currently in a meeting with the managers from other departments.You know,just regular meetings.
C:So,is he free today or not?
S:Don’t worry,the meeting should finish around half past three.Would you like to sit down in the lounge and have a glass of water?
C:Okay,so that is about an hour from now.And thanks about the offer of the water,that was very kind of you,but I think I will walk around just outside while I wait.
S:Okay,whatever suits you the best!So,I’ll see you in an hour’s time.I hope things work out for you.
C:Thank you,and see you later.
是自己写的哦.里面有一些比较口语化的说法,不过你这个本来也就是对话嘛.
