肯德基服务英语
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经济豪华餐Meal
? Roasted chicken burger combo黄金烤鸡腿堡套餐
? Mini burger combo田园脆鸡堡餐
? Extra tasty crispy burger combo劲脆鸡腿堡餐
? Zinger burger combo香辣鸡腿堡餐
? Mexican Twister combo墨西哥鸡肉卷餐
? Dragon Twister combo老北京鸡肉卷餐
? New Orleans roast wings combo新奥尔良烤翅餐
? Hot wing combo香辣鸡翅餐
? Bucket meal外带全家桶
快乐儿童餐Kid’s meal
? A set：Nugget+Mashed Potato+Mirinda
? B set：Original Recipe+French Fries+Mirinda
? C set：Mini Burger+French Fries+Mirinda
鸡类产品Chicken Products
? Original Recipe吮指原味鸡
? Hot Wings香辣鸡翅
? New Orleans roast wings新奥尔良烤翅
? Zinger burger香辣鸡腿堡
? Extra tasty crispy劲脆鸡腿堡
? Mini Burger田园脆鸡堡
? Mexican Twister墨西哥鸡肉卷
? Dragon Twister老北京鸡肉卷
? Popcorn Chicken劲爆鸡米花
? Nuggets上校鸡块
? Roasted chicken burger黄金烤鸡腿堡
早餐Breakfast
? Egg & Pork Congee皮蛋瘦肉粥
? Chicken & Mushroom Congee香菇鸡肉粥
? Seafood & Egg Congee海鲜蛋花粥
? Egg & Pork Floss Twister鸡蛋肉松卷
? Egg & Pork Sausage Twister鸡蛋猪柳卷
早餐优惠组合Braekfast Combo
? Cheese & Egg Burger Combo芝士蛋堡餐
? Mini burger combo田园脆鸡堡餐
? Mini burger with Egg combo田园脆鸡堡加蛋
? Pork & Egg Burger combo猪柳蛋堡餐
? Congee & Potato Stix Combo花式粥餐
? Egg & Pork Floss Twister Combo鸡蛋肉松卷餐
? Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐
早餐饮料及配餐Drinks & Side Items
? Orange Juice都乐鲜橙汁
? Fresh Milk/ Hot Milk鲜牛奶/热牛奶
? Milk Tea奶茶
? Potato Stix香脆薯棒
? French Fries薯条
? Mashed Potato土豆泥
? Corn on the cob香甜粟米棒
? Egg & Vegetable Soup芙蓉鲜蔬汤
? Dinner Roll胡萝卜餐包
? Corn Salad玉米沙拉
? Seasonal Vegetable四季鲜蔬
Dessert甜点
? Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓
? Sundae圣代Chocolate/Strawberry巧克力/草莓
? Egg Tart葡式蛋挞
Drinks饮料
? Pepsi Cola百事可乐
? Seven-up七喜
? Mirinda美年达
? Ice Tea雀巢冰爽茶
? Ice Tang雀巢橙C
? Coffee咖啡
? Tea红茶
? Milo美禄
? Tang橙汁
? Milk牛奶
? Nine Lives Juice九珍果汁
? Good Balance Tea清衡茶
Condiments & Common Restaurant Items调味品和日常用品
? Ketchup番茄酱
? Coffee mate奶精
? Sugar糖
? Sweet & Sour Sauce糖醋酱
? Sweet Chili Sauce甜辣酱
? Napkin/Tissue餐巾纸
? Stirrer搅拌棒
? Straw吸管
? Toothpick牙签
? Spoon勺子
? Tray托盘
? Cup杯子
服务七步曲
欢迎光临Greeting
? Good morning. Welcome to KFC!早上好,欢迎光临肯德基!
? May I help you, sir?能为您效劳吗,先生?
? May I take your order now?您现在要点餐么?
? Welcome to KFC. May I take your order? 欢迎光临肯德基,您现在要点餐么?
? Hello! KFC Restaurant at your service!您好,肯德基餐厅为您服务
? Excuse me, madam, what can I do for you?我可以帮你什么忙么,女士?
点餐Ordering
? Would you like anything else?还需要我为您点什么吗?
? Could you repeat the order, please?请重复一下您点的餐,好吗?
? How many cups would you like to have, sir?您要几杯,先生?
? May I know how many people?请问一共几位用餐?
? Well, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话,我建议您打包.
? What would you like to drink, sir?先生,您想喝点什么饮料?
? Would you have it here or for take away?请问您在这里吃还是打包?
? Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ?
建议性销售Suggestive selling
? Would you like some soup, madam?您要点汤么,女士?
? Would you like to try our latest promotion?您想尝尝我们的新产品吗?
? Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐,先生
? This bucket would be a perfect choice for a family of three.我认为这份全家餐适合三口之家.
? If you prefer a light burger, the Mini Burger Combo would be a good option.如果您喜欢清淡一点的汉堡,我建议您来个田园脆鸡堡餐.
? We have a variety of chicken foods.我们有各种鸡类产品可供选择.
? Would you like one more order of French Fries?要不要再来份薯条?
找零和结账change and check-out
? Do you have 50 fen?请问您有5毛钱吗?
? Here is your change, miss.这是您的找零,小姐.
? I’m sorry we don’t accept foreign currency.很抱歉我们不收外币.
? It is very kind of you, sir, but we are not allowed to accept tips.先生,您真是太好了,但我们不能收小费.
? Sorry, we can’t accept this, it is counterfeit.抱歉,这是假币.
? Thank you, thirty eight yuan & fifty fen, please.总共是38.5.
? You have ordered 2 bucket for 116 yuan. Is that right?您订了两个全家桶一共是116元,请问还需要什么吗?
呈递餐饮,感谢顾客Closing
? Every Kids Fun Meal comes with a free toy.儿童餐有玩具送
? Have a nice meal.祝您用餐愉快
? Have a pleasant weekend, sir.祝您周末愉快,先生
? Hope you enjoy the meal.希望您吃得开心
? It is a pleasure to be of service.为您服务我很荣幸.
? Always at your service, madam.欢迎下次光临,女士
? My pleasure.乐意为您效劳
大厅服务Lobby service
? Could you please wait in line, sir?先生,请您排队等候好吗
? Excuse me, sir, may I take these away?对不起,先生,我可以把这些空盘子收走吗
? Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转
? Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生,对不起,请勿吸烟
? May I suggest that you keep an eye on your handbag.请保管好您的手提袋
? Miss, do you mind sharing this table with others?小姐,别的客人想和你共用这张桌子,好吗
? We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00
? Would you like a baby chair for your child?要不要给您的小孩拿张婴儿椅
顾客抱怨处理Service Recover
? Could you wait a minute?请等一分钟左右,好吗
? Sorry, madam, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first?对不起,女士,得等两分钟左右,请您先到那边座位上座下好吗
? I’ll get the manager for you. He’ll be glad to help you.我去把经理叫过来,他会很乐意帮助你
? I’m terribly sorry, sir, there may have been a mistake.非常抱歉,可能弄错了,我向您表示道歉
? Beg your pardon, could you repeat that?对不起,我没听请,重复一下好吗
? I’m sorry I made a mistake with your order, madam.夫人,很抱歉我下错单了
我这段时间也在琢磨这个问题,可惜英语不精,这些也是才在网上找到的~~~~~~给你复制过来~~~~~
