According to your pictures and mails, our engineers presumes that the faulty unit with sparking is propably due to the burr on the wave guide may lead this burr gather microwave energy to make it sparking. As to the problem, our factory believes that it is a single chance event because we have never received any other relevant complaints from other markets. We are sorry for such an accident. And meanwhile we can make sure that such kind of accidents is very rare. Actually the best product that we sell worldwide is the 2L platform. We can sell nearly 1 million in a year. Please be confident in the following orders because we are going to continually imporve our products and strengthen quality control. Finally, we appreciate your loyal support all the time.
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